At iTCHYROBOT UK Limited, our purpose is to deliver reliable, secure and high-quality digital services that enable schools and commercial organisations to operate with confidence. We are committed to providing products and services that meet customer, statutory and regulatory requirements, are delivered professionally, and continually improve through measurement, learning and innovation.

To achieve this, we will:

  • Understand the needs of our customers and interested parties
  • Deliver dependable software, websites and managed services that are fit for purpose
  • Maintain effective processes that promote consistency, quality and continual improvement
  • Monitor customer feedback, incidents, nonconformities and performance to identify opportunities for improvement
  • Set and review measurable Quality Objectives that support our strategic direction
  • Provide the resources, knowledge and training necessary for our team to perform effectively
  • Promote a culture of ownership, collaboration and continual learning across the Organisation
  • Ensure our suppliers and technology partners support the quality of the services we provide
  • Maintain and continually improve our ISO 9001 Quality Management System.
  • As a small specialist organisation, we recognise that quality is achieved through well-defined processes, effective automation, documented knowledge and the professionalism of our people.
  • We are committed to reducing errors, improving efficiency and ensuring that lessons learned become part of the way we operate.
  • Directors and Management accept overall responsibility for the effectiveness of the Quality Management System and will ensure that this policy is reviewed during Management Review meetings to ensure it remains appropriate to the Organisation’s purpose and strategic direction.

This quality policy is communicated to all personnel, made available to relevant interested parties and reviewed at least annually.